Base Oil

Base Oil

MOL Group produces 150ktpa Group I Base oils in its Hungarian refinery. Our high complexity Group I production chain and wide variety of feedstocks enable us to produce the highest quality straight cut Base oil products.

MOL Group’s existing product portfolio consists of more than 20 grades, solvent neutral (SN) grades with Kinematic viscosity at 40°C from 7 to 240mm2/s and Brightstock.

If you cannot find your product in our existing product portfolio, do not worry, we can tailor-made our products dedicated to your needs, or even develop a new product with dedicated feedstock and production settings.

For easy comparison of the different qualities of our Base Oil products, please see Base Oil quality collection.

Delivery

DELIVERY ARRANGED BY THE CUSTOMER

In order to help your driver to identify loading place in the Refinery, please see our maps with indicated loading points.

Loading points - Base Oils

Time window
To shorten loading lead times and enable our Partners’ most efficient service, at the Base Oil loading sites time window booking is necessary. The time windows, with exact date and time of the loading are indicated on the Confirmation of order, sent on every Wednesday but latest 3 working days before loading.

DELIVERY ARRANGED BY MOL

We have contractual relationship with most of the major forwarder companies, and we choose the highest service quality and most competitive one in case of every single destination in order to supply our customers with the lowest possible delivery charges next to the highest service quality.

TRANSPORT

Mode of transportation:

  • Road tank car / ISO container on truck
  • Railway
  • Barge

Important information concerning the loadings:

  • As the truck number is received from the Buyer, MOL Plc. will let Buyer know the loading number/ customer is able to check the loading reference nr. in ISA system.
  • The drivers have to check in with this loading number at the refinery’s entrance.
  • After that the driver has to fill in a data sheet: Carrier name + address; Driver(s) name; Vehicle Reg. Nr.; Goods name; Consignee (name, destination); Place of border crossing.
  • The trucks are loaded based on their given time loading slot.
  • Drivers must wear protective clothing (a boot, a long, abrasion-resistant suit/trousers, and a helmet) without these equipment the truck/tanker will not be allowed into the territory of the refinery.
  • Mode of filling: upside.
  • Road tank-car with flexi-bag or with trailer cannot be loaded, because our loading site is technically not prepared for these alternatives.
  • Road tankers and ISO containers on road, RTC and ISO-container on railway (max 13m axle length) are allowed
  • The parameters of road tank-cars should be:
  • Height: 2.900-4.100 mm; Wide: max 3.000 mm; maximum 3 compartments.
  • The road tank-cars can be loaded from 7.00 a.m. to 24.00. but MOL Plc. is able to hand out documents only until 22.00. Road trucks have to arrive 30 minutes before their scheduled time-window to ensure MOL’s daily loading plan.

Order and shipping

Minimum order:

  • Road tank car: 22-24 t
  • Railway: 50 t
  • Barge: 800-1000 tons

Information concerning ISA PORTAL

MOL GROUP WEB ISA USER MANUAL
MOLGROUP ISA Brossure
Partner Portal registrational assistance

What is ISA?

ISA is a MOL internally developed online ordering system for our B2B customers.

Current Features:

  • bill downloading*
  • COA, CMR, CIN downloading
  • obtaining a loading number (this is useful for FCA transports)
  • order status (blocked, enabled, loaded, invoiced)
  • visibility of information after the loading
  • balance
  • credit limit
  • bills

* the commercial invoice can be downloaded, however, the correction, cancellation and proforma will only be available later

Short tutorial video:

How to get started?

  • Go to this link in order to create a Partner Portal account
  • Fill in all the requested fields at the “Account data”
  • At the end of the Account data sheet, click on “Add new represented company”
  • Give your partner code and company’s name. The partner code (SAP partner ID) can be found on your invoices.
  • Please let us know if you registered then we activate your account.

General info regarding the ordering process:

  • first on email you need to ask your sales representative about prices and current availability
  • if you receive the offer from our side you can register your order in ISA (the price won’t be visible)
  • after the confirmation in email the loading number will be visible on ISA webpage
  • the dispatch advice email is still working (sent by chemical_products@mol.hu)
  • in the monitoring menu the following infos are available:

Standard-based management system and certification

To continuously improve the quality level of our products and services we operate and develop the Integrated Management System that complies with Quality (ISO 9001:2015), Environmental (ISO 14001:2015), Energy (ISO 50001:2011) and Occupational Health and Safety (OHSAS 18001:2007) standards.

The application of comprehensive quality management tools significantly contributes to operational efficiency improvements, cost-reductions, the development of optimally regulated and reliable processes, as well as to the assurance of customer-focused, well-balanced and increasing product and service quality.

Documentation(s) according to REACH regulation:

  • Material Safety Data Sheet (MSDS)
  • List of Unidentified Uses
  • Technical Data Sheet (TDS)

You can reach our certificates on: https://molgroup.info/en/about-mol-group/standard-based-management-systems-and-certifications

ISO 9001:2015 (ENG)
ISO 14001:2015 (ENG)
ISO 45001:2018 (ENG)
ISO 50001:2018 (ENG)


Tailor-made product development

Our customers can choose the best products which meets their requirements among our product portfolio.

For those products where our customers have particular properties requirements, our Team of experts is ready to develop and tailor products and services according to their individual needs.

We target to widen our tailor-made portfolio with variety of high-quality customer-dedicated products

  • Let us know which are your requirements
  • Our team will analyse and confirm if we have the possibility to undertake given development
  • Creation of Product → Trial production result → Sending laboratory sample to customer → Industrial sample → Agreeing about the final product specification → TDS, New product Registration

Sample sending

Providing samples of requested products to our existing Partners and especially to the potential new ones to enable the best choice in product ordering.

For the testing purposes we can deliver maximum 5 kg free samples from our products.

For the successful sample dispatch, following data should be provided:

  • Name of the company
  • Address (for the sample dispatch)
  • Contact person: Name/ Phone number/ E-mail address
  • Product / Quantity

If you are a New customer requesting a sample, before we can dispatch it, following steps are needed:

  • Registration of your company in our system (usually takes 2-3 days).
  • For receiving only a free sample, contract is not needed.
  • After successful activation, we will request the sample and inform you about availability and ETA.

Monitoring and measurement systems

To provide the best service level to our Partners we have implemented monitoring and measuring systems which enables us to continuously improve in our processes.

Customer Service Level (CSL&OTIF) measure

Obtaining data and monitoring service performance enables us to focus on areas for improvements

Key account Management

Dedicated for the Strategical partners to ensure more proactive individually orientated service

Complaint handling management

Target:

  • Investigate and analyse
  • Determine root causes
  • Propose corrective actions and improvements


FAQ

Contact us

You can reach out to us directly, using our common, product detailed mailbox:

Base Oils: baseoil@mol.hu